Boomerang's Microsoft CRM 2011 Plug-In

The CRM 2011 Plug-In is an online and on premise add in/add on that enables easy access to the Boomerang services.

We match outbound messages with their associated inbound responses, irrespective of the quantity and sequence of the messages and without the need for complex and error prone identifiers being embedded into the body of the message.

Microsoft CRM 2011 Plug-in utilises Boomerang's unique features:

Threaded SMS - Enables fully automated A2P threaded SMS communication. Every inbound message can be automatically matched to outbound messages accurately and reliably using Boomerang's patented technology. This SMS allows far greater levels of automation, allowing you to have multiple conversations at the same time. Saving time and costs whilst increasing efficiency and revenue.

Boomlocal - reduces the costs associated with global communication by delivering a message from a local number. Boomlocal guarantees that you benefit from Boomerang's competitive global outbound rates whilst removing costly international SMS charges for the customer replying to the message. Your organisation will always appear 'local' anywhere in the world.

This intelligent SMS technology allows businesses to harness the mass medium of SMS to complete everyday business processes, as an extension of their automated workflow.

Boomerang enriches today's typical 2-way SMS proposition by making full automation of business process workflow via SMS a reality.