Boomerang intelligent SMS is enabling significant changes to the way businesses operate across the logistics sector from ensuring customers are present for deliveries, to timely promotion of available load space:
- Delivery/pick up appointment management
- Customer experience survey management
- Marketing of new services
Delivery/pick-up appointment management
Individuals and small businesses with multiple parcels that need delivering or picking up or people with 2 addresses for different parcels (e.g. work and home or deliver to local post office), can now reliably schedule time to delivery/pick up via SMS. They can also change the time/date of delivery for parcels.
- Business CaseBoomerang SMS can enable the automation of delivery cancellations and rescheduling, reducing significant missed delivery costs and reducing the pressure on expensive call centres.
- Efficiency GainUsing Boomerang SMS to reduce visits to undeliverable locations saves fuel and allows additional deliveries to be made.
- Customer ExperienceUsing Boomerang intelligent SMS to update customers on delivery windows improves customer satisfaction.
