The hospitality and leisure sector faces many challenges ranging from restaurant and hotel room booking management to staff scheduling.
At Boomerang, we are working to help improve the way the industry interacts with customers to help organisations save both time and money and most importantly to help them to greatly improve customer service and experience in a fiercely competitive market.
By combining reservation management systems or CRM applications with the power and simplicity of Boomerang's intelligent SMS service our clients are finding that they are able to build unparalleled mobile customer communications systems quickly and easily to better meet their customer needs.
By using intelligent, threaded SMS restaurants and hotels can be sure of reaching their customers irrespective of the mobile device they use. Boomerang customers are applying our simple cloud-based plug-in approach to:
- Fully automate appointment confirmations & reminders
- Provide real-time appointment visibility
- Improve operating efficiencies
- Reduce the cost of customer communications
Using threaded SMS enables organisations to not only issue reminders, confirmations and new availabilities via SMS, but also to give recipients the ability to amend, confirm and cancel bookings via SMS. And, Boomerang enables the automated SMS conversation to continue until customers re-book or confirm their booking.
We'd love to hear your thoughts, so please drop a line to Mark Carlile, EVP Sales and Marketing at Boomerang for more detailed information about how we are transforming our client's customer communications and interactions using Intelligent Enterprise SMS solutions.
PS: Look out for our new Webinar - Enhancing Reservation Management Using Intelligent SMS - coming soon!