As we know, local councils will need to spend their budget before the fiscal year end or face the prospect of losing it. And, with ever-mounting pressures to reduce spending in any event, what if Boomerang could help you make it possible to do more with less saving money whilst also improving public services and citizen engagement?
Well, maybe we can help.
Boomerangand our partner, Optevia, have joined forces to provide local authorities and government innovative solutions and services designed to improve business processes, automate workflow and drive down communication costs. Click here to read the Boomerang and Optevia press release.
We can help automate your CRM-based communications between citizens and staff through ANY mobile device. Using intelligent, threaded SMS, Boomerang and Optevia are working with local authorities to automate many of the daily communications you need to manage such as:
- Automating appointment management
- Managing public service communication and response management
- Collecting citizen experience survey data automatically
- Communicating with field-based staff and suppliers
On average Local Councils provide over 600 services whilst constantly striving to reduce costs and improve citizen experience. In comparison to SMS, communications via print, voice and email are costly, resource intensive and often perceived as intrusive. SMS is ubiquitous and a faster, more direct method of contacting citizens. It is also the only channel of communication where 97.5% messages are read within the first 5 seconds of being sent. Read more here.
Keep your communication loop flowing with Boomerang's unique patented application-to-person SMS technology enables citizens, staff and suppliers to engage in concurrent two-way text message conversations with an automated CRM system which uniquely pairs inbound responses to original messages. Boomerang also records a full audit trail allowing you to track and store messages and conversations.
For a limited period, Boomerang and Optevia are providing qualifying local authorities with a FREE communication assessment on how intelligent SMS may help to automate Microsoft CRM-based communications. Register now and a member of our team will be in contact with you with regards to your FREE assessment!
